Customer Support Specialist
Customer Support Specialist Here’s your opportunity to get involved with an inventive video gaming company building free-to-play casino games for some of the largest casinos in the world. Your expertise will help hundreds of thousands of customers enjoy our gaming experience. We are a 180 person social and mobile gaming team remote in the US and in Kochi, India working with a bright, passionate, and driven team of leaders and contributors. You must possess an impressive intuition and inquisitiveness in responding to and engaging players within our games. You’ll be working alongside a staff of quirky gaming minds who only accept the best and brightest. Contact our recruiting manager with a resume and a cover letter detailing how you will blow our minds in this position. (email: careers@rubyseven.com) WHAT YOU’LL BE DOING Respond to, resolve, and track customer support tickets for our 17 live games on various app stores and websites Respond to all Appstore reviews and social media postings within specified KPIs Relay all technical issues to the Live Operations team in India for further review and resolutions Prepare reports that highlight the major technical and player experience issues with our games Build reports to communicate relevant KPIs to stakeholders and partners As needed, help CRM team deploy social media campaigns to promote in-game content, sales, and foster positive brand awareness SKILLS YOU’LL NEED Associate or College graduate in Marketing, Business or similar with high academic achievement Passion for the startup environment Ability to work independently and problem solve with tons of personal motivation and intellectual curiosity Must be organized, driven, a team player and possess excellent “can do” attitude 1-3 years experience in online customer support or similar Must love the web and mobile gaming market Insatiable curiosity is a must Enjoy your favorite real casino slot games right on your mobile device, computer, or Facebook. 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All the thrills of the casino with fan favorites from Konami like China Shores and classic slots from Aruze like Flaming Chilies. Enjoy your favorite real casino slot games right on your mobile device, computer, or Facebook. All the thrills of the casino with fan favorites from Konami like China Shores and classic slots from Aruze like Flaming Chilies.Enjoy your favorite real casino slot games right on your mobile device, computer, or Facebook. All the thrills of the casino with fan favorites from Konami like China Shores and classic slots from Aruze like Flaming Chilies.Enjoy your favorite real casino slot games right on your mobile device, computer, or Facebook. All the thrills of the casino with fan favorites from Konami like China Shores and classic slots from Aruze like Flaming Chilies.Enjoy your favorite real casino slot games right on your mobile device, computer, or Facebook. 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Marketing Copywriter
Marketing Copywriter Here’s your opportunity to get involved with an inventive video gaming company building free-to-play casino games for some of the largest casinos in the world. Your expertise will help hundreds of thousands of customers enjoy our gaming experience. We are a 180 person social and mobile gaming team remote in the US and in Kochi, India working with a bright, passionate, and driven team of leaders and contributors. You must possess an impressive intuition and inquisitiveness to become the best marketing copywriter in the business, focused on social media, Appstore descriptions, SEO blog writing, and other marketing communications as needed. You’ll be working alongside a staff of quirky gaming minds who only accept the best and brightest. Contact our recruiting manager with a resume and a cover letter detailing how you will blow our minds in this position. (email: careers@rubyseven.com) WHAT YOU’LL BE DOING Main writer for all marketing copy related to CRM communications, sales copy, Appstore Descriptions and ASO Website content creation and writing for blog posts, corporate messaging and game reviews Copywriting for all social media postings, as well as ideation on new ways of presenting social media interactions and communications Monitor keyword and Appstore content to maximize our organic reach with our optimization strategies Draft engaging copy and deploy targeted communications tailed to specific interest and preferences of our player base SKILLS YOU’LL NEED College graduate in Marketing, Public Relations, Business or similar with high academic achievement Passion for the startup environment Ability to work independently and problem solve with tons of personal motivation and intellectual curiosity Ability to adapt to a variety of different “voices” of our many games Must be organized, driven, a team player and possess excellent “can do” attitude 2-3 years marketing copywriting experience Witty and creative communication techniques that engage customers Must love the web and mobile gaming market Insatiable curiosity is a must ASO and SEO experience a big plus Enjoy your favorite real casino slot games right on your mobile device, computer, or Facebook. 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